Customer Help
What We Can and Cannot Do
We run an independent guide to Spinboss Casino. Our pages explain how the promotions, VIP club, cashier and verification work. We have no access to player accounts, so anything about your own balance, payout or account must be handled by Spinboss.
Spinboss Contact Points
| Channel | Notes |
|---|---|
| Live chat | 24/7, for every VIP rank |
| For detailed questions and complaints | |
| Help centre | 73 articles in eight sections |
| Phone | Not offered |
Withdrawal Timing and Limits
Spinboss processes withdrawals within 3 business days, on weekdays from 06:00 to 17:00 GMT. After payment, e-wallet funds can appear almost immediately, while a bank transfer may take another 3-5 business days.
| VIP rank | Per day | Per month |
|---|---|---|
| Intern and Receptionist | €500 | €5,000 |
| Sales Rep | €1,000 | €10,000 |
| Regional Manager | €1,500 | €15,000 |
| World’s Best Boss | €2,000 | €20,000 |
A maximum of 3 withdrawals can be pending at the same time.
Verification Documents
You may be asked for a valid identity document, a recent proof of residence, proof that the payment method belongs to you and bank, e-wallet or card statements. Upload them in your account and the status changes to Under review automatically. Provide everything within 30 days; once all documents are in, checks usually take 24-48 hours. Blurry, edited, expired or screenshot documents are rejected.
If Something Goes Wrong
Write to customer support first. If that does not resolve it, send a written complaint from your registered e-mail address with your username, full name, COMPLAINT and the reason in the subject line, plus dates and times. A response is due within 10 days.
Account Notes
One account per person is allowed. After 180 days without a login the account becomes inactive and can be charged €5 a month.